Customer Satisfaction and Care
Course Reference Code: MT-
Management Training and Employee Development
Transferable Skills and Core Competencies
Most organisations these days are in competitive situations with other organisations offering a similar product and/or service at a similar price. Many organisations have recognised that, from a customer's viewpoint, it is the skills and attitudes of their employees that make the difference. Projecting the right corporate image, improving customer satisfaction levels and enhancing a company's reputation are key issues that MUST be handled correctly if a company is to succeed in today's highly competitive marketplace.
All delegates will be expected to participate in the discussion
and practical sessions.