Telephone Sales Techniques
Course Reference Code: MT-
Management Training and Employee Development
Transferable Skills and Core Competencies
This training session is designed for technical support staff who will be involved
in making a significant contribution to the successful outcome of the sales process.
It concentrates on developing a sensitivity to prospective and existing customers'
feelings and t he interpretation of their requirements in one-
All delegates will be expected to participate in the discussion
and practical sessions.